Teaching Case

LUX*: Staging a Service Revolution in a Resort Chain

VIEW MORE

Teaching Case

National Library Board Singapore: World-Class Service through Innovation and People Centricity

VIEW MORE

Teaching Case

The Royal Dining Membership Program Dilemma

VIEW MORE

Teaching Case

Singapore Airlines: Managing Human Resources for Cost- effective Service Excellence

VIEW MORE

Teaching Case

The Accra Beach Hotel: Block Booking of Capacity during a Peak Period

VIEW MORE

Teaching Case

Banyan Tree: Designing and Delivering a Branded Service Experience

VIEW MORE

Teaching Case

Uber: Competing as Market Leader in the US versus Being a Distant Second in China

VIEW MORE

Teaching Case

Bouleau & Huntley: Cross-selling Professional Services

VIEW MORE

© 2021. All rights reserved by jochenwirtz.com Designed & Developed by: Arshadkhan.dev