Uber allowed people to book and share rides in private
cars via their smartphones. With its headquarters in the
US, it operates in 60 countries and has a strong presence
in the Asia–Pacific region. This case study explores Uber’s
development and growth, first in the US, then its global
expansion and subsequent foray into China. Despite
enjoying international success with deep penetration
in major cities, Uber flopped in the Chinese market.
What were the reasons for its failure in China, given its
spectacular performance in many other countries?

  • Authors: Jochen Wirtz and Christopher Tang
  • Year of Publication: 2016

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