NUS Teaching Excellence 2021 Award for the UCLA–NUS Executive MBA Program for the highest student rating received in the history of the program.‘Emerald Highly Commended Award for Excellence 2021’ by Emerald Publishing for the article “Luxury Services”, published in Journal of Service Management, Vol. 31 No. 4, 665-691. https://doi.org/10.1108/JOSM-11-2019-0342 ‘Best Paper JSTP Award’ by 2021 Literati Awards for Excellence for the article “Service Robots, Customers and Service Employees: What Can We Learn from the Academic Literature and Where are the Taps?”’ published in Journal of Service Theory and Practice, Vol. 3 No. 3, pp. 361-391.Recognized as one of the top 2% scientists in the world based on citation impact. See Ioannides, Boyack & Baas (2020) PLOS Biology study, available at: https://journals.plos.org/plosbiology/article?id=10.1371/journal.pbio.3000918‘Emerald Highly Commended Award for Excellence 2020’, for the article “Bridging the Data Divide between Practitioners and Academics: Approaches to Collaborating Better to Leverage Each Other’s Resources”, published in Journal of Service Management, Vol. 30, No. 5, 524-548.AMA SERVSIG Christopher Lovelock Career Contributions to the Services Discipline Award, http://www.servsig.org/wordpress/awards/christopher-lovelock-career-contributions-award/ - 2019AMA SERVSIG Best Services Article in 2018 Award Finalist for the paper: Jochen Wirtz and Valarie Zeithaml (2018), “Cost-Effective Service Excellence”, Journal of the Academy of Marketing Science, Vol. 46, No. 1, pp. 59-80, https://link.springer.com/article/10.1007/s11747-017-0560-7 - 2019Emerald Highly Commended Award for Excellence 2019 for the article: Jochen Wirtz, Paul Patterson, Werner Kunz, Thorsten Gruber, Vinh Nhat Lu, Stefanie Paluch, and Antje Martins (2018), “Brave New World: Service Robots in the Frontline”, Journal of Service Management, Vol. 29, No. 5, 907-931, https://doi.org/10.1108/JOSM-04-2018-0119 - 2019Best Professor Award from the NUS Executive MBA Class of 2018 - 2019Emerald Highly Commended Award for Excellence 2017 for the article “Accelerating Employee-Related Scholarship in Service Management: Research Streams, Propositions, and Commentaries" published in Journal of Service Management, 25(5), 837-865 - 2017‘Emerald Highly Commended Award for Excellence 2015', for the article “Psychometric Sifting to Efficiently Select the Right Service Employees”, published in Managing Service Quality - 2015Placed on the Honor Role of the University-level Annual Teaching Excellence Award (ATEA), NUS for winning this award three times - 2014University-level Annual Teaching Excellence Award (ATEA), NUS - 2013Honorable mention, Best Paper Award for the article “Division of Labor between Firms: Business Services, Non-ownership-value and the Rise of the Service Economy,” published in Service Science, 2010, 2(3), 136-145; awarded by INFORMS - 2013Best Paper Award for the conference paper "Is the Role of Marketing Diminishing? Results from Three Geographic Regions: Asia, Europe and USA", EMAC, KSMS & GAMMA Joint Symposium in Istanbul 2013, by Global Alliance of Marketing and Management Associations - 2013Winner of the 2012 Academy of Marketing Science (AMS) Outstanding Marketing Educator Award - 2012University Annual Teaching Excellence Awards (NUS) - 2011Two Emerald Literati Club Highly Commended Awards for Excellence, one each for two articles published in the Journal of Service Management - 2011Financial Times (FT) Lexicon Professor of the Week (May 2011) - 2011Ranked as the 2nd most productive service researcher globally in five leading services journals over a 14-year period from 1995 to 2008, an and Goudarzlou (2011), "Publications in Major Service Research Journals: An Assessment of Institutional and Individual Research Productivity," Working Paper - 2011Honorary appointment as International Fellow, Service Research Center at Karlstad University, Sweden - 2011Faculty Outstanding Educator Award (NUS) - 2011Faculty Outstanding Educator Award (NUS) - 2010Ranked as the most productive service researcher in Asia in five leading services journals over a 14-year period from 1995 to 2008, Tan et al. (2010), "A Bibliometric Analysis of Service Research from Asia," in Managing Service Quality, 2010, Vol. 20, No. 1, 89-101 - 2010Outstanding Reviewer for the Journal of Service Management - Winner of the Emerald Literati Network Awards for Excellence - 2010Inaugural Outstanding Service Researcher Award, by Emerald Group Publishing - 2010Inducted as members of the NUS Teaching Academy - 2009Best Practical Implications Award by Emerald Group Publications for the Paper with the best practical implications - 2009Annual Teaching Excellence Award (ATEA) Honor Roll - 2009Faculty Outstanding Educator Award (NUS) - 2009Faculty Outstanding Educator Award (NUS) - 2008University Annual Teaching Excellence Awards (NUS) - 2007Emerald Literati Club Highly Commended Award for Excellence for an article published in Journal of Service Management - 2007Reviewer of the Year Award, Australasian Marketing Journal - 2006Emerald Literati Club Outstanding Paper Award for Excellence for the best article published in Journal of Service Management - 2006Emerald Literati Club Highly Commended Award for Excellence for an article published in Managing Service Quality - 2006NUS Business School Outstanding Educator Award - 2005Annual Teaching Excellence Award (ATEA) Honor Roll - 2004University-level Outstanding Educator Award - 2003University Annual Teaching Excellence Awards (NUS) - 2002Top ranked educator of the NUS Business School, nominated for the University-level Outstanding Educator - 2002Emerald Literati Club 2002 Highly Commended Award for Excellence for an article published in Managing Service Quality - 2002Outstanding Educator Award Recognition List (NUS) - 2002Emerald Literati Club 2003 Award for Excellence for the 'Most Outstanding Paper' of the year published in the Journal of Service Management - 2002University Annual Teaching Excellence Awards (NUS) - 2001Outstanding Educator Award, NUS Business School - 2001Department of Marketing Outstanding Educator Award - 2001Best Paper Award for a paper presented at The Hospitality & Tourism Educators 2001 Annual Conference, Toronto, Canada - 2001Emerald Literati Club 2002 Highly Commended Award for Excellence for an article published in the Journal of Service Management - 2001MCB University Press Literati Club Award for Excellence for an article published in the Journal of Service Management - 1999MBA Alumni Award for Excellence in Instruction, NUS Business School - 1999
PhD, Services Marketing, London Business School, UK, 1991BBA Hons, Double-Major: Marketing & Accounting, FH Rosenheim, Germany, 1986Banking Exam, Retail & Corporate Banking, Chamber of Commerce and Industry, Munich, Germany, 1981
Vice-Dean MBA Programmes, 2017 - current
Global Faculty, Center for Services Leadership (CSL), W. P. Carey School of Business, Arizona State University, 2017 - current
Academic Scholar, Cornell Institute for Healthy Futures (CIHF), Cornell University, 2016 - current
Founding Chair, Teaching Excellence Council at the NUS Business School, 2013 - 2014
Member, Faculty Tenure & Promotion Committee (FTPC) at the NUS Business School, 2013 – 2014, 2020 – current.
Professor of Marketing, National University of Singapore (NUS), 2012 - current
International Fellow, Service Research Centre, Karlstad University, 2011 - current
Member of the Executive Council, NUS Teaching Academy, 2011 - 2012
Fellow, NUS Teaching Academy, NUS think-tank on education matters, 2009 - 2015
Associate Fellow in Executive Education, Said Business School, University of Oxford, 2008 - 2013
Member, NUS Business School Management Committee, 2006 - 2008
Associate Professor of Marketing (with tenure), National University of Singapore (NUS), 2003 - 2011
Founding Academic Director, UCLA - NUS Executive MBA Program , 2003 - 2014
Director, Exel Young Leaders Program, 2003 - 2004
Academic Director, Asia-Pacific Executive MBA (APEX-MBA) Program, 2002 - 2004
Member, NUS Business School Management Committee, 2002 - 2004
Director, Exel Global Business Excellence Program - Delivering Customer Service at a Profit, 2001 - 2006
Associate Professor of Marketing, National University of Singapore, 2000 - 2002
Director, Marketing Management Program, NUS, 2000 - 2003
Assistant Professor of Marketing, National University of Singapore (NUS), 1998 - 1999
Lecturer of Marketing, National University of Singapore (NUS), 1994 - 1997
Visiting Fellow of Marketing, National University of Singapore (NUS), 1992 - 1993
Dr Wirtz has been an active management consultant, working with international consulting firms, including Accenture, Arthur D. Little and KPMG, and major service firms around the world. He has been involved in a number of start-ups
including in Accellion (Accellion.com; exit in 2021), TranscribeMe (TranscribeMe.com), and Uplifting Service (UpliftingService.com; exit in 2021). Dr Wirtz has been an active management consultant, working with international consulting
firms, including Accenture, Arthur D. Little and KPMG, and major service firms around the world. He has been involved in a number of start-ups including in Accellion (Accellion.com; exit in 2021), TranscribeMe (TranscribeMe.com), and
Uplifting Service (UpliftingService.com; exit in 2021).
Member, Singapore Quality Award Management Committee, 2020 - current
Member, Singapore Service Excellence Medallion Management Committee, 2016 - current
Member, Service Management Advisory Panel, Civil Service College (CSC) Singapore, 2016 - 2018
Member, WDA Service Excellence Skills and Training Council (SESTC), 2013 - 2014
Director, Singapore Airlines Engineering Company Senior Executive Program, 2012 - 2014
Chairman, Academic Advisory Board for UP Your Service! College, 2008 - 2014