My Services
Key Notes Professor Wirtz delivers high-energy and engaging key notes on topics such as:
- Creating & Capturing Value in Modern Service Economies
- Intelligent Automation, AI & Service Robots
- Platform Business Models
- From Products to Services & Solutions
- Productizing & Branding Services
- Managing Customer Loyalty
- Customer Feedback Systems to Drive Organizational Learning
- Staging a Service Revolution to Improve a Service Culture Fast.
Executive Education & Development Professor Wirtz customizes and delivers executive education and development programs on key topics related to services marketing and service management, including:
- Creating & Capturing Value in Modern Service Economies
- Intelligent Automation, AI & Service Robots
- Platform Business Models
- From Products to Services & Solutions
- Productizing & Branding Services
- Managing Customer Loyalty
- Customer Feedback Systems to Drive Organizational Learning
- Staging a Service Revolution to Improve a Service Culture Fast.
Consulting Professor Wirtz works with his clients on strategic projects using a mix of executive development, project work and client team guidance on topics related to marketing and service management, including:
- Creating & Capturing Value in Modern Service Economies
- Intelligent Automation, AI & Service Robots
- Platform Business Models
- From Products to Services & Solutions
- Productizing & Branding Services
- Managing Customer Loyalty
- Customer Feedback Systems to Drive Organizational Learning
- Staging a Service Revolution to Improve a Service Culture Fast.
Clients have included
