LUX*: Staging a Service Revolution in a Resort Chain

  • onspotdigitals
  • April 3, 2021
  • April 3, 2021

Jochen Wirtz and Ron Kaufman

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Thomas Menkhoff and Jochen Wirtz

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The Royal Dining Membership Program Dilemma

  • onspotdigitals
  • April 3, 2021
  • April 3, 2021

Sheryl E. Kimes, Rohit Verma, Christopher W. Hart and Jochen Wirtz

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Singapore Airlines: Managing Human Resources for Cost- effective Service Excellence

  • onspotdigitals
  • April 3, 2021
  • April 3, 2021

Jochen Wirtz and Loizos Heracleous

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The Accra Beach Hotel: Block Booking of Capacity during a Peak Period

  • onspotdigitals
  • April 3, 2021
  • April 3, 2021

Sheryl E. Kimes and Jochen Wirtz

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Banyan Tree: Designing and Delivering a Branded Service Experience

  • onspotdigitals
  • April 3, 2021
  • April 3, 2021

Jochen Wirtz

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Uber: Competing as Market Leader in the US versus Being a Distant Second in China

  • onspotdigitals
  • April 3, 2021
  • April 3, 2021

Jochen Wirtz and Christopher Tang

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Bouleau & Huntley: Cross-selling Professional Services

  • onspotdigitals
  • April 3, 2021
  • April 3, 2021

Jochen Wirtz and Suzanne Lowe

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